Our Commitments: Public Services +

As part of the Public Services+ programme, libraries undertake to being:

+ accessible, + straightforward, + efficient

SP+’s 8 commitments:

• In a spirit of mutual respect, you are treated with kindness and are allowed to make mistakes,
• You can easily get in touch with your public services,
• You receive support tailored to your personal circumstances,
• Your enquiry is dealt with within the stated timeframes,
• You are provided with clear, simple and accessible information,
• You have access to our service quality results,
• Your feedback is taken into account to improve the service we provide,
• Together with you, we are taking action to minimise our impact on the environment.