FAQ Students

In order to answer the questions that each student may have, the university has set up this Frequently Asked Questions. Most of the generic answers can be found there, but you should regularly read the updated information on the site and the social networks.

All the information concerning the evolution of the health safety instructions on campus can be consulted at this direct web address: www.ut-capitole.fr/coronavirus.

You are newly registered at UT Capitole ! A welcome site is dedicated to you : bienvenue.ut-capitole.fr. Please note : this specific site is in French only.

In case of suspicion of contamination or in case of proven COVID-19, refer to the instructions to be followed.

If you test positive, complete the online reporting form. The information collected is intended for the university's COVID Referent who will forward it to the Regional Health Agency (ARS) in order to initiate the inventory of possible contact cases.


Start of the new academic year

Health & Sanitary Measures

Outgoing exchange students in 2020 2021




Social action & Medical-psychosocial emergencies

Foreign exchange students in Toulouse

All the questions asked by students on social networks are recorded and reported to the management of the institution.

Once the answers are available, they are posted in this FAQ.

Start of the new academic year

I am a new member of UT Capitol. How can I become familiar with the operation of the establishment?

A site dedicated to your welcome has been created this year, a direct address has been created: https://bienvenue.ut-capitole.fr

Were there any pre-entry days?

Yes from September 3 to 7 the components welcomed their L1 students: L1 Pre-School Start Day

How can I activate my computer account, know my username and password?

Your identifiers (login and password) are used for almost all the computer accesses of the university (from wifi to email and note-taking). Activate your computer account

I am in the process of finalizing my registration but I have questions about certain parts of the file, who can I contact?

A hotline is at your disposal: 05 61 63 38 15 It is open until September 25, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m.

I would like to follow a preparation proposed by the IEJ, when and how can I register?

You can ask all your questions directly to the IEJ via their email address: iej@ut-capitole.fr

I'm trying to reach the university but the switchboard is saturated, what can I do?

A web page with all the generic contacts to ask your questions is available on the website: contacts
Choose your contact according to the questions you have to ask. Describe your need for information Also leave your phone number and mailing address.

Outgoing exchange students in 2020-21

I am now on a mobility exchange abroad: the university is closed, can I reach my contacts at the UT1 International Office?

The university is closed to the public.
There are several ways to reach the SCREI team: by e-mail and telephone or by face-to-face appointment for advice or information.
Please get in touch with your contact by email to make a face-to-face appointment and bring the email with you when you come to the University.

Your contacts (in french)

I am now on a mobility exchange abroad: will I continue to receive my mobility scholarships?

Scholarship payments will be further ensured for students residing in the host country. In addition, “certificates of arrival” and “end of stay certificates” must be provided to the international office, whether the courses are given remotely or physically.

I have been selected for a studying stay in 2020-21: will I be able to achieve my mobility stay in the 2nd semester?

Due to the evolving situation, you must consult the emails sent by your future host university (which will probably issue recommendations for the 2nd semester), and contact your mobility manager at the International Office of UT1.

I have been selected for a study mobility in 2020-21: What steps should I take?

A presentation of the main information is available on the ENT (course entitled 'International Mobility / Outgoing students): contact the host university, do your final choice of courses in connection with Toulouse Capitole University Academic Advisor, financial aid manager, etc.

I am selected for a studying mobility in 2020-21: Can the selection be cancelled? When will I know if I can leave?

Mobility in the Schengen area :
 In view of the gradual opening of intra-European borders, mobility, including during the 1st semester, can be maintained subject to changes in the health situation and on condition that partner universities accept exchange students at the start of the 2020 academic year.

If online courses are offered, please contact the SCREI to find out whether your component recognises the credits obtained in this framework.

Mobility outside of Schengen :

Please contact the SCREI, each mobility possibility will be evaluated on a case-by-case basis. Therefore, we invite you to be patient before incurring any expenses related to your future stay.

I am selected for a studying mobility in 2020-21: Will I have time to do the visa application procedure?

This will depend on the evolution of the health situation.

I am selected for a studying mobility in 2020-21: Do I have to leave if I sign the UT1 commitment letter ? (Covid-19 risk zone)

This document indicates your commitment to study at one of Toulouse Capitole University ‘s partner universities. If the health crisis persists at the time of your departure, you will no longer have to leave.


Are the libraries open ?

The libraries are open by appointment to members of the UT Capitol community and higher education faculty and researchers :

Arsenal : Monday to Friday, 9 a.m. to 6 p.m., and Saturday, 9:30 a.m. to 5:30 p.m.
Manufacture des Tabacs : Monday to Friday, 9 a.m. to 6 p.m., and Saturday, 9:30 a.m. to 5:30 p.m.
Garrigou : Monday to Friday, 9:00 a.m. to 6:00 p.m.
Boutaric : The library is closed. If you wish to consult or borrow a document from this library, please contact the reception of the BU de l'Arsenal.

See how to make an appointment (in french).

Readers outside the Toulouse Capitole University can borrow books by reserving them from the Archipel catalog. They will be delivered to their home university.
See terms and conditions (in french).

Do not hesitate to contact us.

Can I view full-text online documentation?

Yes, you can find all the documents you need for your studies on our documentation portal.
The university libraries have more than 300 000 e-books. They subscribe to more than 50 000 online journals and databases..

How can I get help with my documentary research?

To help you organize your work, support you and direct you to the right sources, meet the student tutors remotely, by videoconference, from the Moodle platform.
All information and schedules (in french).

Librarians are online !
For a simple question, please contact the "A question ?" service.

For a more specific question, you can make an appointment using this form.

How do I get a document that the library doesn't have that I need?

Please, contact the Interlibrary Loan (ILL) service: eb@ut-capitole.fr

Can I consult exam topics from previous years for practice?

The university's exam topics are digitized and put online on the web pages of the university libraries. Visit

I have to write my master's thesis: how do I find out about presentation standards?

Go to our advice sections to write your thesis with a style sheet, organise your bibliography and cite your sources.
You can get help from librarians by making a documentary appointment.

I'm working on the formatting of my thesis: how can I get help?

Go to advice sections to write your thesis: use of a style sheet, organization of the bibliography, citation of sources, use of the Zotero software...
Get help from librarians by making a library appointment.

How to download data from the Thomson Reuters Eikon database (Datastream)?

The Eikon station of the BU Arsenal is accessible by reservation (after identification) for autonomous use.
For training courses or requests for assistance, please contact Philippe Soleri.

Who do I talk to if I'm having office application problems?

Contact the " A question? "service » and give details of your problem (response within 24 hours).

How do I log in to view online resources?

If you are a student :
Authenticate yourself using your login and password.
Login => user: last 8 digits of the student number
Password: usual password.

If you are a staff member of the university :
Login => user: usually the initial of your first name followed by the letters of your last name.
Usual password to connect to your mailbox for example.

Forgot your password? Consult these recommendations..

I don't have my student card and I don't know my username and password: what can I do?

The university's IT department can help you if you are registered at Toulouse Capitole University. Contact them

How do I view my player account?

Connect to Archipel, the catalogue of the libraries of the Toulouse university network.
Using your identifiers, a login and a password, authenticate yourself to access your personal space.

Social action & Medical-psychosocial emergencies

What are the solidarity measures set up by the government for students? Can I be entitled to them?

In order to support students impacted by the health crisis, Prime Minister Jean CASTEX announced :

  • an exceptional solidarity grant of 150 euros for scholarship students, which will be paid at the same time as the monthly grant payment in December.

  • the doubling of emergency financial aid, which will benefit an additional 45,000 young people (scholarship holders and non-scholarship holders) for housing and food.

  • the creation of 20,000 jobs for tutors, for a period of 4 months.
More information on the site www.etudiant.gouv.fr (in french)

My scholarship application has been validated late, to whom should I send it?

In order to allow for the payment of scholarships, your 2020/2021 Conditional Fellowship Notification should be sent to bourses@ut-capitole.fr

Is the payment of my scholarship assured?

The processing and payment of scholarships and grants continue to be ensured. The processing of the DSE (Dossier social étudiant) continues.

What are the food aid arrangements?

The CROUS, sets up "e-vouchers for basic necessities" in partnership with the Carrefour brand, for the purchase of foodstuffs and basic necessities:

UT1 offers food aid according to the usual modalities :
  • contact-simpps@univ-toulouse.fr

I am in financial difficulty or I need psychological care, who are my contacts?

The SIMPPS and the CROUS ensure permanence.

To accompany you in case of social difficulties, in coordination with the CROUS (at a distance, by appointment):

Listening, support, psychological care (at a distance, by appointment):

For foreign students, psychological consultations in English and Spanish are also possible (at a distance, by appointment).

How do I get a 4G key or a loan computer ?

Toulouse métropole has made 311 laptops and 4G keys available to the UT Capitole to allocate them to students in great difficulty.
Please contact vie.etudiante@ut-capitole.fr


Health & Sanitary Measures

I present symptoms of Covid-19 or I had a contact of more than 15 minutes without mask or distance with a contaminated person: what should I do?

All students who find themselves in this situation are encouraged to read the document entitled "Instructions for Students in case of Suspected or Confirmed Covid-19 Contamination".

At the same time :

  • I inform my school. I can send a medical certificate to justify my absence if the doctor has issued one. The contact information for each school is indicated on the university's website, page "Manage your schooling" (in french);

  • I inform the Covid referent of the University by filling in the online form.

I am positive for the Covid-19 test: how do I inform the university?

If the result of your screening test is positive, I inform the Covid Referrer at the university by filling out the form provided. Your declaration will remain confidential, but the information will be transmitted to the ARS (Regional Health Agency).

If I have not already done so, I will send the medical certificate to my school. I stay at home to protect my relatives and other students.

I'm concerned about my health security, how can I find out about the terms and conditions of the protections that have been put in place?

An information page updated in real time is at your disposal to know all the measures implemented. Only one address : www.ut-capitole.fr/coronavirus

Can I get a medical appointment with SIMPPS?

The Simpps Arsenal is open again since the beginning of the academic year.

You can call 05 61 63 37 25 for any health, social or psychological questions, Monday to Friday from 8:30am to 5pm, for advice, guidance or an appointment depending on your situation.


I have a disability, do I need to request an extension of my exam accommodations?

I have a temporary or permanent disability and I would like to benefit from accommodations/extend my accommodations:
I must report myself to the disability unit: handicap@ut-capitole.fr and make an appointment with the SIMPPS doctor : contact-simpps@univ-toulouse.fr"


As a result of the health crisis, my internship was cancelled or interrupted during the academic year 2020-2021. Can I benefit from financial aid? How do I apply?

  • A compensation fund for cancelled or interrupted internships has been set up by the University. It concerns compulsory internships of more than two months in the year 2020-2021 that have been the subject of an internship agreement validated by the University.
  • If my internship has been postponed or replaced in its entirety and/or if I continue to receive a bonus, I am not eligible for this assistance.
  • If eligible, I must complete an online form (In french) between January 4, 2021 and March 26, 2021. To do so, I must provide proof of the cancellation or interruption of my internship. This document must specify the number of months of internship "lost".

My internship agreement has been validated by the university. The host structure will only maintain my internship if I can work from home. Can I do this internship?

Yes, in order to respect the containment measures, the university validates this internship modality.

My internship must take place abroad. As I can no longer travel, the host organisation offers me teleworking. Can I set up this modality for an internship initially planned abroad?

If the company offers it, telework can be set up from your place of residence in France or in the EU area.

What are the administrative procedures to which I must submit if I do my internship at a distance?

The hosting structure sends me in writing the tele-work mode to which I must give my consent. If my internship was initially to take place face-to-face, it will be necessary to make an amendment to the internship agreement and to specify the address of the place where I telework.

We also draw your attention to the fact that working at a distance implies that you must remain at the disposal of the structure and comply with the provisions of the initial internship agreement. You must remain available for your host structure and respect the schedules defined by it.

I just found an internship, can I get a validation from the university to start it?

Your agreement can be validated as long as the reception structure offers you an arrangement that respects the instructions of social distancing or an assignment in telework.
  • The Ministry of Higher Education reminds companies of their responsibility to rethink their organisations in order to :
  • Limit meetings to what is strictly necessary,
  • Limit employee groupings in small spaces,
  • Cancel or postpone unnecessary trips,
  • Adapt work organization, particularly through team rotation.

During the internship, if these conditions are not met, if you feel insecure, you can exercise your right to withdraw.

Regarding the creation of your internship agreement, you must follow the usual procedure.

TSE and TSM students follow the procedure indicated by their attachment component.

Your agreement will be returned to you signed by the university in return.

The structure in which I have to do my internship asks me if the university suspends all current internships?

In agreement with the host structure, the student can continue his internship if the structure proposes teleworking or if it implements an arrangement to respect social distancing.

The Ministry of Higher Education reminds companies of their responsibility to rethink their organisations in order to :

  • Limit meetings to what is strictly necessary,
  • Limit employee groupings in small spaces,
  • ACancel or postpone unnecessary trips,
  • Adapt work organization, particularly through team rotation.
During the internship, if these conditions are not met, if you feel insecure, you can exercise your right to withdraw.

Can I physically go to the internship office?

The physical reception of students is by appointment only.
All your requests can be treated by email or by phone:

05 61 63 37 35
Monday : 1:30 pm - 4:30 pm
Tuesday to Thursday : 9h -12h and 13h30 -16h30

All information on internships (in french)

What is the procedure to follow if my internship is postponed or cancelled/interrupted due to the health crisis?

  • If my internship is simply postponed, I must contact the internship office to make an amendment to my internship agreement specifying the new dates.

  • If my internship is cancelled or interrupted and it is for an internship longer than two months, I must also make a rider specifying the effective date.

  • If my internship is cancelled and it is less than two months, I must contact the internship office to cancel my internship agreement.

Foreign exhange students in Toulouse

What is the health situation in France for foreign students?

Check the website below :
Campus France : arrival on French territory

I have been selected at UT1 in 2020-21: will I be able to achieve my mobility stay at UT1 in the 2nd semester?

2nd semester mobilities can be maintained provided the health situation allows it and that your home university has validated your mobility project.

I am studying at UT1: the university is closed, can I contact the team of the international office?

The university is closed to the public.
There are several ways to reach the SCREI team: by e-mail and telephone or by face-to-face appointment for advice or information.
Please get in touch with your contact by email to make a face-to-face appointment and bring the email with you when you come to the University.

Your contacts

I am studying at UT1: which organization for courses and exams?

All lectures, tutorials and continuous assessment are now conducted remotely until December 1, 2020.

For students taking courses at the Faculty of Law and Political Science at UT1, the December exams will be organized remotely.

Information will be updated as the situation evolves.